Note: Nuance offers a cloud service (Nuance Mix) as well as an option to install an on-premise server. This URL (with port number) is configured on the VoiceAI Connect using the sttHost parameter. You need to provide AudioCodes with the URL of your Nuance's speech-to-text endpoint instance. VoiceAI Connect is configured to connect to the specific Nuance API type, by setting the type parameter in the providers section, to nuance or nuance-grpc. To connect to Nuance Mix, it must use the gRPC API.
To connect VoiceAI Connect to this Nuance Krypton speech service, it can use the WebSocket API or the open source Remote Procedure Calls ( gRPC) API. For example, for English (South Africa), the parameter should be configured to en-ZA. This value is configured on VoiceAI Connect using the language parameter. To define the language, you need to provide AudioCodes with the following from Google's Cloud Speech-to-Text table: To connect to Google Cloud Speech-to-Text service, see Google Dialogflow ES bot framework for required information. If you use this service, you need to provide AudioCodes with the custom endpoint details. For more information, see Azure's documentation at. VoiceAI Connect can also use Azure's Custom Speech service.
For example, for Italian, the parameter should be configured to it-IT. To define the language, you need to provide AudioCodes with the following from Azure's Speech-to-text table: The region is configured using the region parameter. Note: The key is only valid for a specific region. The key is configured on VoiceAI Connect using the credentials > key parameter in the providers section. To obtain the key, see Azure's documentation at. To connect to Azure's Speech Service, you need to provide AudioCodes with your subscription key for the service. To connect VoiceAI Connect to a speech-to-text service provider, certain information is required from the provider, which is then used in the VoiceAI Connect configuration for the bot.
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